Effective date: October 23, 2026 Who we are: Prime Commercial Ventures, LLC, a Nevada limited liability company registered to do business in Texas, operating the Doorcount brand ("we", "us"). Contact: [email protected]
This policy explains what we collect when you buy or use Doorcount Roll Call or our custom AI agent builds, why, how long we keep it, and your choices. Deal Memo purchases are covered by the Deal Memo Terms of Service and Deal Memo Privacy Policy at https://usedoorcount.com/deal-memo-terms/ and https://usedoorcount.com/privacy/.
1. What we collect
- Account and order details: name, email, company name (if given), billing address, what you bought, and your subscription status.
- Payment details: handled by Stripe (see Section 3). We receive only limited information from Stripe, such as card brand, last four digits, expiry month/year, and payment status. We never receive or store full card numbers.
- Files you upload: rent rolls, PDFs, and scans, plus the reports we generate from them. These may contain information about tenants (for example names, unit numbers, rents, lease dates). You decide what to upload; please leave out details the report does not need.
- Custom build materials: the information, documents, and access you choose to share for a CAS project.
- Messages: emails and support requests you send us.
- Technical data: IP address, browser type, device information, and basic usage logs collected when you use our website, used for security and to keep the Service working. We use only essential cookies. If we later add basic privacy-friendly analytics, we will list them here.
2. How we use it
- To produce and deliver your reports and custom builds.
- To process payments, apply sales tax, issue credits and promo codes, and manage subscriptions.
- To send transactional emails (receipts, delivery notices, credits, renewal or price-change notices).
- To provide support, handle refund claims, prevent fraud and abuse, and meet legal, tax, and accounting obligations.
We use uploaded files only to produce your report and support that order. We do not sell personal information, share your files with other customers, or use your files to train AI models. We do not send marketing emails unless you opt in, and you can opt out any time.
3. Who we share it with
- Stripe, Inc. processes payments, subscriptions, sales tax calculation, and receipts. Stripe handles your payment information under its own privacy policy (stripe.com/privacy).
- Service providers that host our website and files, run processing, or send email, only as needed to provide the Service and under confidentiality obligations. These include our web host and cloud providers (hosting and processing) and our email provider (email). We only use processing vendors that contractually do not train on customer data. A list of our service providers is available on request.
- Legal reasons: if required by law, court order, or to protect our rights or someone's safety.
- Business transfer: if the business is sold or merged, under terms at least as protective as this policy.
4. How long we keep it
| Data | Kept for |
|---|---|
| Uploaded rent rolls, PDFs, scans, and generated reports | 90 days after upload, then deleted (sooner on request) |
| Custom build materials | Until the project closes plus 90 days |
| Order, payment, tax, and invoice records | As long as tax and accounting law requires (7 years) |
| Account details | While you have an account or active subscription, plus 2 years after the account ends |
| Support emails | 2 years |
| Security logs | 90 days |
Backups may hold deleted data for a short extra period (30 days) before being overwritten.
5. Security
We use reasonable safeguards such as encrypted connections (HTTPS), access limited to people who need it, and deletion on schedule. No system is perfectly secure; tell us right away if you think your account or data has been exposed. If a breach affects your personal information, we will notify you as required by law.
6. Your rights and choices
You may ask us to: - give you a copy of the personal information we hold about you; - correct it; - delete it (including uploaded files before the 90-day period ends), except records we must keep by law; - stop marketing emails.
Email [email protected]. We will verify your identity and respond within 30 days, or within any shorter period your state law requires. Residents of states with privacy laws (for example Texas, California, Colorado, Virginia) may have additional rights, including appealing a refusal by replying to our decision. We honor these rights for all users regardless of state, and we will not treat you differently for using them.
Tenant information in your files: you are the one who collected that information and decides to upload it. If a tenant asks us about their data, we will refer them to you and help you respond, and we will delete the relevant file on your request.
7. Children
The Services are for businesses and adults. We do not knowingly collect information from anyone under 18.
8. Where data is stored
We are based in the United States, and data is processed and stored in the United States.
9. Changes
We will post updates here with a new effective date and email customers about material changes before they take effect.
10. Contact
Prime Commercial Ventures, LLC · [email protected]
IMPORTANT DISCLAIMER: Doorcount underwriting is intentionally conservative and is provided for informational purposes only. It is not investment, legal, tax, or financial advice, and it is not a recommendation to buy, sell, bid on, or finance any property. Before making any decision, you must perform your own underwriting using multiple independent sources (including your own lender, inspector, appraiser, title company, attorney, and local market experts). Doorcount accepts no responsibility or liability for any action taken or decision made based on its underwriting or content. Doorcount is not responsible for the accuracy of this document as applied to your individual market. All figures are estimates.